TERMS & CONDITIONS
Effective Date: September 30, 2026
Welcome to Prestige Clean & Co. These Terms & Conditions (“Terms”) govern your use of the Prestige Clean & Co. website and your purchase or use of our cleaning services.
By accessing our website, requesting services, or booking an appointment, you agree to these Terms.
1. Our Services
Prestige Clean & Co. provides residential and commercial cleaning services, which may include:
- Standard cleaning
- Deep cleaning
- Heavy-duty cleaning
- Move-in/move-out cleaning
- Apartment cleaning
- Office cleaning
- Commercial cleaning
- Airbnb/short-term rental cleaning
- Post-construction cleaning
- Customized cleaning services
Specific services, pricing, availability, and service requirements may vary depending on the property and requested service.
2. Booking and Appointments
Customers may request or schedule services through our website, telephone, email, or other approved communication methods.
Appointment availability is subject to scheduling capacity.
Customers are responsible for providing accurate contact information and any information reasonably necessary to perform the requested service.
3. Customer Responsibilities
Customers are responsible for:
- Providing accurate service and contact information
- Providing reasonable access to the property at the scheduled time
- Communicating relevant property conditions or special requests
- Securing valuable, fragile, or irreplaceable personal belongings
- Informing Prestige Clean & Co. of circumstances that may affect the safety or performance of the service
- Prestige Clean & Co. reserves the right to modify, reschedule, or decline a service when conditions at a property create an unreasonable safety risk or prevent the requested service from being performed appropriately.
4. Pricing and Payment
Prices may vary based on the size and condition of the property, type of cleaning requested, frequency of service, special requirements, and other relevant factors.
- Any applicable price will be communicated to the customer before or during the booking process.
- Customers are responsible for payment according to the payment terms applicable to their service.
5. Cancellations and Rescheduling
Customers should provide reasonable notice when requesting cancellation or rescheduling of an appointment.
Any cancellation, rescheduling, or applicable fee will be governed by the cancellation policy presented to the customer at the time of booking.
6. Service Satisfaction
Prestige Clean & Co. strives to provide professional, thorough, and consistent cleaning services.
If you have a concern regarding a completed service, please contact us promptly so that we can review the concern and determine an appropriate resolution.
7. Property Access
- Customers may provide reasonable access instructions when they will not be present during the cleaning appointment.
- Customers are responsible for ensuring that Prestige Clean & Co. can safely access the property at the scheduled time.
8. Safety
For the safety of customers and cleaning personnel, Prestige Clean & Co. may decline or discontinue a service when hazardous, unsafe, illegal, or otherwise unreasonable conditions are present.
- Customers should disclose known conditions that could reasonably affect the safety of cleaning personnel or the performance of the requested service.
9. Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, introduce malicious software, or use the website for unlawful purposes.
Website content, including text, graphics, logos, branding, and other materials, may not be reproduced or used without appropriate authorization.
10. SMS/Text Messaging Terms
If you separately opt in to receive SMS/text messages from Prestige Clean & Co., you consent to receive text messages relating to the services and communications described during the opt-in process.
Messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Service-related notifications
- Responses to inquiries
- Other communications related to services you have requested
Message frequency varies. Message and data rates may apply.
- SMS consent is not a condition of purchasing or receiving services from Prestige Clean & Co.
- You may revoke SMS consent at any time by replying STOP to a message. For assistance, reply HELP.
- Prestige Clean & Co. does not sell, rent, or share SMS opt-in information or consent with third parties for their own marketing purposes.
11. Communications
By providing your contact information, you agree that Prestige Clean & Co. may contact you through the communication method appropriate to the purpose for which you provided the information, subject to applicable law and any consent requirements.
Where SMS consent is required, SMS messages will only be sent in accordance with the applicable consent obtained from the customer.
12. Third-Party Links and Services
Our website may contain links to third-party websites, services, booking platforms, payment providers, or other resources.
We are not responsible for the content, security, privacy practices, or policies of third-party websites or services that we do not control.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Prestige Clean & Co. will not be responsible for indirect, incidental, consequential, or special damages arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
Prestige Clean & Co. may update these Terms from time to time.
Updated Terms will be posted on this page with a revised effective date.
Your continued use of our website or services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
15. Governing Law
These Terms will be interpreted and governed by applicable federal law and the laws of the State of Georgia, without regard to conflict-of-law principles, except where applicable law requires otherwise.
16. Contact Prestige Clean & Co.
Prestige Clean & Co.
Phone: (877) 525-3269
Email: info@prestigecleanandco.com
Address: 1445 Woodmont Ln NW, Atlanta, GA 30318
Website: prestigecleanandco.com
If you have questions regarding these Terms, your appointment, our services, or our communications practices, please contact us using the information above.